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Policies

Purchasing Orion Botanica
You may purchase and experience our products online or via local boutiques in your area. Simply contact us for a complete store listing in your area.

Samples
We understand that you may prefer to sample our fragrances before you decide to purchase.  For that reason we make samples available on our online store so you may experience our fragrances in person.  You may also contact us for assistance selecting a fragrance based upon notes or other fragrances you prefer.

Catalog
Wish to have a catalog to browse through?  Simply download it here.

Payment
We accept payment via Visa, MasterCard, American Express, Discover, Checks, Paypal or Orion Botanica Gift Certificates.

Security
Shop with confidence at Orion Botanica.  All information obtained during checkout is secured using the highest amount of encryption available using a 256 bit Secured Socket Layeri(SSL).

Shipping & Delivery
Orion Botanica ships via USPS & FedEx. Ground delivery is a flat rate of $5.95. Express shipping fees are based upon the weight & delivery address of the package. We offer Ground, 2nd Day & Overnight delivery options. For delivery times, please see the map below. Please allow 24-48 hours for order processing.  Orion Botanica only ships within the United States.

You can trust that your order will be quickly processed and safely delivered. We can ship products anywhere in the United States using the shipping method of your choice during checkout. When you place an order we will estimate delivery dates based upon the availability of your item(s), shipping method selected and your shipment’s destination. Our shipping charges are determined by the total dollar amount of your order, excluding applicable sales tax.



Returns & Exchanges
If you are dissatisfied with your order for any reason, you can return new items in original condition for a prompt refund or exchange within 30 days of purchase. The original shipping and handling charges are not refundable.  
Any sale, custom or personalized item will not be accepted for a return or exchange.

A Return Merchandise Authorization number (RMA#) is required and can be obtained quickly & easily by contacting customer service via email or phone.  Items that are returned without a RMA#, that are opened/used or returned after thirty days after delivery will not be accepted.  

We will notify you via email once we have processed your return.  Please mail your package in a prepaid, insured, traceable method to the address found on your packing slip.  If you use a postage-paid return mailing label or a pre-paid label from our Customer Service department, the cost of the return will be deducted from your refund.

Shipping Damage
Shipping Errors and Damaged
Goods need to be addressed with our Customer Service department within 3 days of receipt.  Please keep all packing materials and boxes incase a claim needs to be filed with the shipping carrier.

Corporate Gifting
Orion Botanica products make wonderful gifts for corporate clients. Many of our business customers find joy in gifting Home Perfume Diffusers or our other products to their clients and co-workers. We can work with you to create a custom fragrance, personalized labels, bottling and more. Contact us for more details.

Personalization
We can personalize any of our products for events, weddings, showers, galas, meetings and more. We can add logos, graphics or wording to any of our products.  Custom containers and designs also available.  Please contact us for more details.

Cruelty-Free Products
Orion Botanica never tests on animals. All products are cruelty-free. Our products are naturally based. Please contact us with any questions.

Privacy Policy
Contact information including email address, telephone number, address, etc. which is provided by the user is used solely for the purpose of completing the order. This includes information pertaining to gift recipients. Financial information including credit card numbers, expiration dates, billing address is used solely to bill the customer for their order.
Orion Botanica will never rent, sell or otherwise give out your personal information. We keep your information confidential. At times, we may communicate with our customers via email or other online services only if the customer agrees to receive our communications. Customers who wish to no longer receive our communications should contact us so we may remove the information from our mailing list.

Safety

Diffusers Warning
Warning: Caution flammable. Do not light sticks. Keep away from heat & open flame. Keep out of reach of children and animals. For external use only. Avoid contact with skin, eyes, plastic, painted or varnished surfaces. Federal law prohibits any use of this product in any way other than it’s intended use, as solely an aromatic device. Made in USA.

Candles Warning
CAUTION: Failure to follow instructions could result in fire hazard or personal injury. Trim wick to 1/4" before using. Burn candle on heat resistant surface or in suitable holder. Do not burn more than 4 hours at a time. Never leave burning candle unattended or within reach of children or animals. Keep out of drafts. Do not move while lit or until wax hardens. Use caution when extinguishing. Do not use water to extinguish. Keep free of foreign objects. For indoor use only. Made in USA.


Legal Information

Use of this Web Site constitutes your acceptance of the following: This Web Site is owned and provided by The Orion Botanica & Company, Inc.. ("Orion Botanica & Company, Inc."). Please understand that all services provided by Orion Botanica & Company, Inc. through this Web Site, including the sale of any products, are provided subject to the following terms and conditions. BY USING THIS WEB SITE, WHETHER BY PURCHASING ANY PRODUCTS FROM OUR SITE OR BY DOWNLOADING ANY INFORMATION OR MATERIALS FROM THE SITE OR OTHERWISE, YOU INDICATE YOUR ACCEPTANCE OF THESE TERMS AND CONDITIONS AND AGREE THAT YOU WILL BE BOUND BY AND SUBJECT TO THESE TERMS AND CONDITIONS. In the event of a violation of any of these terms and conditions, Orion Botanica & Company, Inc. reserves the right to deny future access to the Web Site and to seek all remedies available at law and in equity.

Applicable Law
This Web Site is created, controlled and maintained by Orion Botanica & Company, Inc. in the State of
Florida. Accordingly, the laws of the State of Florida shall in all events govern any disputes relating to this Web Site, including those relating to any transaction conducted hereon, and shall likewise govern the terms, conditions, disclaimers, policies and notices contained herein, all without giving effect to any conflict of laws principles. Orion Botanica & Company, Inc. makes no representations as to the compliance of the Web Site or its terms and conditions with any applicable law. If you choose to access the Web Site from outside of the United States you do so at your own risk and are responsible for compliance with all applicable laws. You may not use the Web Site in violation of U.S. export laws.

By using this Web Site, including by virtue of purchasing products hereon, you agree to submit to the jurisdiction of the State of Florida and agree that it shall serve as the sole and exclusive venue for any disputes relating to this Web Site. Any claim or cause of action brought by you with respect to matters related to the Web Site, including these terms and conditions, must be brought in a state or federal court located in the State of Florida and must be commenced no later than one year after the claim arises.

If any provision of these terms and conditions is deemed to be void, unlawful or unenforceable for any reason, all other provisions contained herein shall remain in full force and effect. These terms and conditions constitute the entire agreement between the parties as to matters relating to this Web Site and may only be modified by a writing signed by both parties.

Disclaimer of Warranties
THIS WEB SITE AND THE MATERIALS, CONTENT AND PRODUCTS PROVIDED HEREIN ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. ORION BOTANICA & COMPANY, INC. MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND OR NATURE WHATSOEVER, EITHER EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS WEB SITE OR THE CONTENT, MATERIALS, PRODUCTS AND SERVICES PROVIDED HEREIN, AND EXPRESSLY DISCLAIMS TO THE FULLEST EXTENT ALLOWED BY LAW ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ALL WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE OR NONINFRINGEMENT OR ANY WARRANTY OR REPRESENTATION THAT THE OPERATIONS AND FUNCTIONS OF THIS SITE SHALL BE UNINTERRUPTED OR ERROR FREE OR THAT ANY DEFECTS WILL BE CORRECTED.

Where applicable law does not allow the exclusion of implied warranties, the foregoing exclusions may not apply to you.

Without limiting the generality of the foregoing, this Web Site and the Materials contained herein may contain inaccuracies and typographical errors. Orion Botanica & Company, Inc. does not warrant the accuracy or the completeness of the Materials or the reliability of any advice, opinion, statement or other information displayed or distributed through this Web Site. Any reliance on any of the foregoing shall be at your sole risk.

Disclaimer of Liability
IN NO EVENT SHALL ORION BOTANICA & COMPANY, INC., OR ANY OF ITS OFFICERS, DIRECTORS, SHAREHOLDERS, EMPLOYEES, DISTRIBUTORS, AFFILIATES, SUBSIDIARIES, AGENTS OR REPRESENTATIVES, BE IN ANY WAY LIABLE TO ANY PARTY FOR ANY DIRECT, INDIRECT, SPECIAL, PUNITIVE, CONSEQUENTIAL OR EXEMPLARY DAMAGES, OR ANY OTHER DAMAGES WHATSOEVER, ARISING FROM OR RELATING TO THE USE OF OR INABILITY TO USE THIS SITE OR THE CONTENT, MATERIALS AND FUNCTIONS THEREOF, OR OF ANY LINKED WEB SITE, OR OTHERWISE RELATING HERETO, REGARDLESS OF WHETHER THE SAME ARE FORESEEABLE OR IF ORION BOTANICA & COMPANY, INC. WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.


Orion Botanica & Company, Inc. and its owners or shareholders will not be held liable for damages of any kind in connection with the use of any of our products. This applies to any and all damages (direct, indirect, third party, special, punitive, exemplary, or consequential). By placing an order with Orion Botanica & Company, Inc. you hereby agree to the aforementioned policies and terms.